Frequently Asked Questions about our Mobile Casino

There will always be questions to be asked that relates to mobile gambling.
We have put together some frequently asked questions that will answer some of your questions.

If your question is still not answered, please feel free to contact us on:

support@crazymobilecasino.com or contact our Support Centre for assistance.

Registration:

How do I get a Mobile Casino User Account?

You can register an account with us by selecting the registration option on the home page. You will be required to complete a short registration form. Once completed, you will receive your unique User Account that will be used to log in on your mobile phone

Will I be able to use my User Account to play on your other sites?

Yes. Your User Account will allow you to play, not only on Crazy Mobile Casino, but on the rest of the Crazy Vegas sites. To see the rest of the other sites you can play on, please click on the following link: www.crazyvegas.com

I can enter the prefix of my account number but not the numbers. Please help!

Don’t panic. With the current casino game application, you will be required to keep on pressing your mobile phone keypad buttons until the number appears.

For example: If you have a Sony Ericsson W800i for argument sake, and you need to type 3, then you need to keep on pressing the DEF button until the 3 appears.

If you are still having problems, our call centre staff will be more than willing to assist

Download and Play:

What is the file size of the Casino Games that I want to download?

When downloading the different games, they may vary from 147kb to 200kb

What is the cost involved for playing on my mobile phone?

The cost will depend on who your network provider and how often you play. Our suggestion is to contact your network provider and ask them what their mobile data rates are.

My phone got disconnected during play. What now?

No problem. When you get disconnected, you can just log on again and continue to play. However, we do suggest you to make sure that you are in an area with network coverage. If the problem still occurs, please contact your network provider.

Banking:

How do I make a deposit or withdraw from my User Account?

You have two options. You can deposit or withdraw cash by going to our home page. You can also do it on your mobile handset, but you will be able to only use your credit card or debit card.

I don’t want to use my credit or debit card. Is there another way of banking?

Yes there is. We can offer you a variety of different payment options. You can go to our banking page to see what different payment options we can offer you.

Account:

Will playing on my mobile phone affect my current account balance?

Playing on your mobile phone will be exactly the same as playing any of our other online games. The fact that you can use your current User Account, means that your account balance will always be up to date.

I can only see the balance of my real account and not my bonus account. What is going on?

Not to worry. When playing on your mobile phone, the balance reflected will include both your real and bonus balance.However, should you play on any of our other online sites; you will see your real and bonus balances as separate.

Please note that should you wish to make a withdrawal, you are entitled to withdraw your balance in your real account first. If you want to withdraw your bonus account, you must first meet the wagering requirements as stipulated in our promotions terms & conditions.

General:

How do I get connected to WAP?

You must first make sure that your mobile phone is WAP enabled. The easiest way to find out is to contact your network provider and confirm what the WAP settings for your phone is.